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Returns & Exchanges

RETURNS POLICY

You have 30 days from receiving your order to return the item(s) back to us. Follow the steps on our online Return Form below to organise the return. 

All items will be assessed upon return to GIP to ensure they are in good condition, prior to a refund or exchange. Exchanges will be provided with a store credit. 

Please note that the return freight remains the customer’s responsibility and delivery costs are non-refundable. The following products cannot be refunded or exchanged:

  • Slightly Imperfect products
  • Clearance items
  • Products which have been personalised/branded 

Claims for products damaged in Transit

GIP carefully inspects and thoroughly packages each order prior to shipment. On the odd chance your parcel arrives damaged, contact us immediately via the Return Form below within 7 days of receiving your parcel with the following photos attached:

  • A photo of any visible signs of damage to the package prior to opening
  • A photo of any goods that have been damaged

We will then assess the situation and organise a replacement of the damaged goods as soon as possible. 

Satisfaction Guarantee

GIP is proud to provide a 100% Satisfaction Guarantee on the quality of our products. All faults must be reported to us within 7 days of receiving your order to organise a replacement product.

Frequently Asked Questions regarding Returns & Exchanges to help you.

View FAQ's

Frequently Asked Questions

RETURNS & EXCHANGES

Does GIP accept returns?

If by any chance you are not fully satisfied, please follow the steps on our online Return Form (located on the Returns Policy page located in the footer section) within 30 days from receiving your order.

Please note, the following products cannot be returned, refunded or exchanged:
· Slightly Imperfect products
· Clearance items
· Products which have been personalised/branded
For further information regarding our Returns policy please read our Terms & Conditions [linked]

What do I do if my item is faulty?

We are so sorry to hear this - let's get this resolved as quickly as possible!
Please contact us immediately via our online Return Form (located on the Returns Policy page located in the footer section).
Please note, all faults must be reported to us within 7 days of receiving your order otherwise a replacement product is not guaranteed.

Can I exchange an item?

We recommend returning your item to us, then using your refund to place a new order.

RETURN FORM

Please complete the form below and we'll be in contact if anything else is required.

Your order number can be found in MY ACCOUNT -> ORDER HISTORY section after login.

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